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Privacy is important for WEBSITENAME. When you book an accommodation with us you give us confidence and we appreciate that. That is why we are committed to protecting all personal data that you entrust to us and to keep it with care.
In this statement we describe how we use and process your personal data. You can also read how to contact us if you have questions about your personal details.
WEBSITENAME offers online accommodation related services through its own websites, as well as through other online platforms such as tour operator and social media websites. This privacy statement applies to all our platforms.
If you do not agree with this Privacy Statement, then you should no longer use our services. If you agree with our Privacy Statement, you are welcome to use our services.
Your privacy is important to us.
Without information we can not help you with booking an accommodation. So when you use our services, there are certain pieces of information that we ask for. These are pretty general things, such as your name, contact details and your date of birth.
We also collect information from your computer, telephone, tablet, or other device that you use to access our services, including the IP address, browser you use and your language settings. In some situations we also receive information about you from others or we automatically collect other information.
WEBSITENAME collects and uses information that you provide to us. When you create a Reservation, you will be asked for your name and e-mail address, home address, telephone number, payment details, date of birth and any details.
When you contact our customer service, we will also collect information from you. Guests may also be asked to leave a review to help future guests find what they are looking for. We will collect information from you that is included in your assessment.
You can also provide us with information in other cases. For example, if you browse your mobile device, you can decide to allow WEBSITENAME to view your current location, or provide access to your contact information so that we can provide you with the best possible service and experience
We receive not only information through you, but also from business partners. All information we receive from them can be combined with information provided by you.
For example, WEBSITENAME reservation services are integrated into the services of business partners that you can find online. If you use this, you provide your reservation details to our business partner, who will forward your data to us.
We also integrate third-party services to facilitate payments between bookers and accommodation lessees. These service providers share payment information so that we can manage and process your Reservation, and ensure that everything runs smoothly.
Another example is that we put telephone services in our platforms so that you can get in touch with the booked accommodation if you have questions about your stay. For this we receive metadata about telephone calls (such as the location from which you called, who you are and the date and duration of the call).
Accommodation owners can also share information about you with WEBSITENAME, for example if you have questions about your upcoming reservation, or if there is a dispute about your Reservation.
The main reason we ask for your personal information is to help you manage your online Reservations and ensure that you receive the best possible service. Your personal data can be used for:
Reservations: in the first place we use your personal data to record your online Reservation.
Customer service: by sharing your reservation information with us we can contact you if necessary. This way we can help you find the right Accommodation and respond to your questions about your Reservation.
Marketing purposes: we use your data for marketing purposes. For example the use of your contact details to inform you about our services via e-mail. You can unsubscribe at any time. We can personalize the content of the website based on your information. Or if you participate in other promotions (such as competitions) the data will be used to manage these promotions.
Contact with you: we can also contact each other at other times. This can be for various reasons: a request from you, unfinished booking, invitation to a review, a survey, related to your reservation or even safety warnings.
Safe service: to create a reliable environment for you and accommodation owners we use personal data for risk assessment, detection and prevention of fraud and other unwanted activities.
Improve our services: we also use your personal data for analytical purposes. This analysis is aimed at improving the user experience and services for groups of users. This is part of our aim to optimize our booking platform and to adapt it to your needs.
Reviews: after your stay, you can be invited to leave a review. For this invitation, information is requested about the accommodation and the stay. By completing an assessment, you agree that it can be displayed on the page of the relevant accommodation provider on our websites, in our mobile apps, on our social media accounts and apps and on the online platform of the business partners.
This allows us to inform other travelers about the quality of the Reservation you have used, the destination you have chosen or other experiences you want to share.
If you indicate whether a guest assessment is useful or not, we can merge this with feedback from other guests to sort and rank guest ratings. This allows us to help other travelers like you find the right destination and the best accommodation.
Legal purposes: in exceptional cases personal data are used to comply with lawful requests from law enforcement authorities.
Various parties have been integrated into the services of WEBSITENAME . This happens in different ways and for different reasons. The main purpose is to share your information relevant to your stay with the Accommodation Lessee so that you can complete your reservation.
There are also other parties that can receive part of your data. This involves parties that we involve to provide you with the services of WEBSITENAME , financial institutions, advertisers and in some cases authorities of the government or other agencies.
We do not sell your personal information.
In certain circumstances we will share your information with:
The accommodation lessee: In order to complete your Reservation, we will pass on the relevant details to the Accommodation Lessor. If you have a question about your Trip, we can contact the Accommodation Lessee to ask them to process your request.
The local WEBSITENAME reception: for the provision of services.
Third-party services: we use third-party services to process your data on our behalf. This can be done, for example, for sending marketing material or validating the correctness of the e-mail address. External service providers have a duty of confidentiality and they are not permitted to use your personal data for other purposes than instructed by WEBSITENAME .
Payment services: if a refund has been requested for your Reservation, it is necessary that we share certain reservation details with the payment service and the relevant financial institutions to process the reimbursement.
Authorities: we pass on personal data to law enforcement to the extent that it is legally required, or necessary for the prevention, detection and prosecution of criminal offenses and fraud, or if we are otherwise legally obliged to do so.
Business partners: For distributing or advertising the services of WEBSITENAME and / or our accommodation providers.
Advertising Partner: As part of the marketing services of WEBSITENAME via third parties, we can share personal data with advertising partners (including Google or Facebook). This includes your e-mail address. For more information about personalized advertising read our Cookie Statement.
In accordance with European data protection legislation, we implement the news software updates that are known to us. WEBSITENAME does so in the belief that this is the best way to protect personal data on our booking platform. We also make daily back-up of all software and data from our production systems.
Only authorized personnel have access to personal information if this is necessary for their work.
You always have the right to view the personal information we hold about you. To this end, a consultation function is available in the account that you have on the booking platform.
You can also contact us if you believe that the personal information we have about you is incorrect.
If you wish to delete personal data, please contact Service desk. We will process your request in accordance with the General Data Protection Regulation (AVG).
For more information about cookies and how to manage or delete them, please visit allaboutcookies.org and the cookie settings of your browser. You can indicate in your browser settings which cookies you want to accept and which you want to reject.
If you want to know how WEBSITENAME handles Cookie, read our cookiestatement.
If you choose not to accept certain technical and / or functional cookies, you may not be able to use some features on our website. This Cookie Statement may also be amended from time to time. So visit this page regularly to keep up to date with updates.
Do you have any questions, suggestions or comments about this cookie statement? Send an e-mail to us.
The processing of personal data on the website and the mobile apps is done by WEBSITENAME . WEBSITENAME B.V. is a private company with limited liability that falls under Dutch law and has its office in Groningen. If you have any comments or suggestions about this privacy statement, please send an e-mail to us. We will answer you as soon as possible.